Important Notice Regarding SMS Communications: We do not sell, share, or rent your mobile phone number or SMS/text message opt-in information to any third party for marketing purposes. Your consent to receive text messages is never transferred to outside organizations.
This Privacy Policy applies to Seniors Come First™, owned and operated by Shannon Mengel, located in Henderson, Nevada (“we,” “us,” or “our”). We provide holistic retirement advocacy services including healthcare planning guidance, Social Security strategy, EFT coaching, and wellness consulting.
This policy explains how we collect, use, protect, and share information about you when you visit our website, contact us, or communicate with us via phone, chat, or text message.
When you contact us through our chat widget, by phone, or by any other means, you may provide:
When you visit our website, we may automatically collect:
If you opt in to receive text messages from us, we collect your mobile phone number and your express written consent. This opt-in data is governed by special protections described in Section 5 below.
We use the information we collect to:
We will never use your information to send unsolicited commercial messages or contact you in ways you have not consented to.
By providing your mobile phone number and opting in to our SMS messaging program, you agree to receive text messages from Seniors Come First™ related to your inquiry, appointment reminders, and wellness information.
How to Opt In: You may opt in by texting us directly, using our chat widget, or verbally agreeing during a consultation. By opting in, you consent to receive recurring automated text messages from us.
Message Frequency: Message frequency varies based on your interactions with us. You will not receive unsolicited marketing messages.
Message & Data Rates: Message and data rates may apply. Check with your mobile carrier for details.
To Opt Out: You may opt out of SMS communications at any time by replying STOP to any text message from us. You may also reply STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. After opting out, you will receive one final confirmation message and no further texts will be sent.
For Help: Reply HELP to any message for assistance, or contact us directly at (702) 625-9971.
Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages. Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, Sprint, Boost, Cricket, MetroPCS, U.S. Cellular, and others.
⚠️ Your mobile opt-in information and consent will NOT be shared with, sold to, or transferred to any third party for any purpose, including marketing.
We may share information with trusted third-party service providers who help us operate our business (e.g., our CRM platform, scheduling tools, or communication software). These providers are contractually obligated to protect your information and may not use it for their own purposes.
We may disclose information if required by law, court order, or government regulation, or to protect the rights, safety, and property of our clients, our business, or the public.
In the unlikely event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. You will be notified of any such change.
Your SMS/text message opt-in data (mobile number and consent) is never shared with, sold to, or disclosed to any third party for marketing or any other purpose. This is an absolute commitment.
We implement reasonable and appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no internet transmission or electronic storage is 100% secure. We encourage you to take precautions when sharing sensitive personal information online.
We retain your personal information only as long as necessary to provide our services, comply with legal obligations (including insurance licensing record requirements), resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
You have the right to:
To exercise any of these rights, please contact us using the information in Section 11 below.
Our website may use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand how visitors interact with our content. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our website. We do not use cookies to collect sensitive personal or financial information.
Our website contains links to third-party websites, including our licensed agent profile pages and Social Security analyst profiles. These external sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party site you visit.
Our services are intended for adults, specifically individuals approaching or in retirement age. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will delete it promptly.
As a Nevada-based business, we comply with Nevada’s privacy laws, including NRS Chapter 603A. Nevada residents have the right to request that we do not sell their personal information. As stated in this policy, we do not sell personal information. If you have questions about your Nevada privacy rights, please contact us.
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date at the top of this page. Continued use of our website or services after updates constitutes your acceptance of the revised policy.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Seniors Come First™
Attn: Shannon Mengel — Privacy Officer
Henderson, Nevada
Phone: (702) 625-9971
You may also reach us through the chat widget on our main website.
We will respond to all privacy-related requests within 30 days.